eat what you love

SWEET PALATE
DESSERT


“Sweet Palate” reflects our mission and passion to please your palate and sweeten your day.

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Returns & Refunds Policy

Returns

100% Customer Satisfaction Guarantee

Sweet Palate wants you to be delighted with your purchase, so if you are not entirely happy with your purchase we will gladly offer a refund or exchange. Kindly contact us at order@sweetpalate.net within 3 working days of receiving your items if you wish to return the item. We will issue you a Product Return Confirmation Email. If you are in any way dissatisfied with the products you have received, we will happily organize a refund or an exchange for you, so long as the products returned are:

  1. At least 70% unconsumed and in original packaging
  2.  Returned within 7 days of delivery from the date of the Product Return Confirmation Email
  3. Refunds and exchanges will be to the initial value of the goods, not including freight, unless it has been our error.

 

Sweet Palate Sdn Bhd can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted.

 

To return an item, please send it to:
Sweet Palate Sdn Bhd
6-1, Jalan 6/38D,
Taman Sri Sinar, Segambut,
51200 Kuala Lumpur

 

To organize a refund or exchange, please email us at order@sweetpalate.net in order to avoid any miscommunication.

Sweet Palate Sdn Bhd reserves the rights to charge a re-stocking fee if above returns guidelines are not met. But to maximize customer satisfaction, Sweet Palate Sdn Bhd will very much appreciate that you can contact us (order@sweetpalate.net) if there’s any returns once received of merchandise purchased.

 

Refunds

We can process a refund, either by:

  • crediting your credit card or bank account that made the original purchase
  • or providing a credit voucher which can make a re-purchase at order@sweetpalate.net and is valid for the next 30 days

The amount refunded will depend on the reason for the return. If you have received:

  • a damaged product or the wrong product, we will be happy to refund both the product and postage charges
  • a product that you no longer wish to purchase or not under our error will only be refunded for credit voucher for re-purchase and valid for the next 30 days.

 

Exchanges

You can exchange ordered product for another product, so please email us at order@sweetpalate.net to arrange an exchange. Please take note that courier fee will be borne by customer.

Refunds and exchanges can only be processed after the original item has been returned and verified.

 

To exchange an item, please return it to:
Sweet Palate Sdn Bhd
6-1, Jalan 6/38D,
Taman Sri Sinar, Segambut,
51200 Kuala Lumpur

 

Once we have received your first item, we will advise you of the postage charge for the second item before posting it.

 

*Special offered / Special priced items are final sales and will not be accepted for Returns/Exchanges. It will be stated at each product description for your clear understanding.*

 

*Please allow 5-7 days after receipt and inspection of the returned items for proper credit. Sweet Palate Sdn Bhd reserves the right to refuse any returns upon final review if all above guidelines have not been met.*

 

Thank you for choosing Sweet Palate Sdn Bhd